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Frequently Asked Questions

PRICING/PRODUCTS: 

All prices are in US dollars. Product sizes and weights are approximate. We do our very best to make sure all information on our site is accurate, however, occasionally there may be errors on our website. Ideal Garden Lights reserves the right to correct the error or withdraw the offer. Specifications, colors, prices and availability are subject to change at anytime without notice. Actual product appearance may vary from  image shown on our website.

DISCOUNT CODES: 

Discount codes are good on order totals meeting the minimum amount listed and must be within the posted dates. Enter the offer code at checkout to receive your discount. Discount codes cannot be used on previous or future orders. Limit 1 per customer. Some exclusions apply. 

HOW DO SOLAR LIGHTS WORK?

Solar lights are designed with a built-in or connected solar panel, LED bulbs and rechargeable batteries. During the day, the solar panel (also known as the solar collector), harnesses the power of the sun to charge the rechargeable batteries that are included with your lights. At dusk, a built-in sensor, detects the level of light and turns on the LED bulbs. At dawn, the lights will automatically turn off and the cycle begins again.

CAN SOLAR LIGHTS BE PLACED IN THE SHADE?

If the solar light comes with a connected or detacheable solar panel, then as long as the solar panel is placed in direct sunlight, the solar lights themselves can be placed in a shady or indoor area. The solar panel, whether built-in or connected by wires, must be placed where it can receive direct sunlight. We recommend at least 6 hours of direct sunlight for best results. Otherwise your lights may be dim or only stay on for a few hours.


HOW LONG WILL SOLAR LIGHTS LAST?

Solar lights can last many years with little to no maintenance. Included rachargeable batteries can last 1-2 years before needing replacement. Many models with higher capacity batteries can last 3-5 years before needing battery replacement. LEDs will last up to 100,000 hours. Most of our solar lights will stay on for 6-10 hours after sunset. Some will even stay on till dawn. For more information on Solar Lights and/or troubleshooting tips, including what type of batteries to use, see our Solar Light Guide: http://www.idealgardenlights.com/solar-light-guide


WHEN WILL MY ORDER ARRIVE?

We ship most orders the same day so long as we have enough time to package the products and prepare for UPS, Fedex or USPS pick-up. Special order, custom-built or customized items may require an addtional 1-5 days before they are shipped. Your order will arrive within 2-10 business days. You will receive the shipping information via email once the package is in transit. For more information on our shipping policies, including Expedited Shipping and Shipping to Hawaii or Alaska see our Shipping Guide: http://www.idealgardenlights.com/shipping-information


WHY CAN'T I CHOOSE EXPEDITED SHIPPING?

We try to keep your shipping costs as low as possible. Most orders arrive within 1-4 days with standard shipping. If you definitely need your order by a certain date, call our customer service desk for a quote with a guaranteed delivery date.